intercomSteps customization

Learn about the customizable parameters in each Step

Overview

SRE.ai offers nine Step types:

  • Create Salesforce Change: Open a new Change to track metadata updates

  • Commit Change: Retrieve metadata from a Salesforce org and commit it to Git

  • Deploy Package: Deploy committed metadata to a target Salesforce org

  • Send Teams Message: Post a notification to a Microsoft Teams channel

  • Create Scratch Org: Spin up a temporary Salesforce org from a source org

  • Generate Seed Data: Export data from a Salesforce org as a reusable seed file

  • Load Seed Data: Import a seed data file into a target Salesforce org

  • Insert into Supabase: Insert a record into a Supabase table

  • Update Jira Ticket: Update a Jira issue with a new status, a comment, or both

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Template variables

Steps produce output variables that subsequent steps can reference using {{StepName.field}} syntax. Each step's expandable section below lists the outputs it produces.

The Available Template Variables helper in the step editor lists every variable currently available from earlier steps in the Automation.

Click any variable to insert it into a field.

Create Salesforce Change

Creates a new Change record to track a set of metadata updates through your pipeline.

chevron-rightClick to learn how to set up and customize the Create Salesforce Change stephashtag

Parameters

Field
Required
Description

Name

Yes

Display name for this step in the Automation Builder

Change Name

Yes

Name of the Change record that will be created

Description

No

Optional summary of what this Change contains

Salesforce Org

No

Pre-select the org this Change is associated with

Metadata Selection

No

Metadata components to include in the Change

Outputs

This step produces the following template variables for use in subsequent steps:

  • {{StepName.change_id}} - ID of the created Change record

  • {{StepName.change_name}} - Name of the created Change record

Usage notes

  • The Change ID output is the key input for the Commit Change and Deploy Package steps. Run Create Salesforce Change first when building a deployment flow.

  • Salesforce Org and Metadata Selection can be left blank and configured in later steps.

Commit Change

Retrieves metadata from a connected Salesforce org and commits it to a Git branch, packaging the change for deployment.

chevron-rightClick to learn how to set up and customize the Commit Change stephashtag

Parameters

Field
Required
Description

Name

Yes

Display name for this step in the Automation Builder

Change ID

Yes

The Change to commit. Use {{StepName.change_id}} to reference a Create Salesforce Change step

Salesforce Org

Yes

The org to retrieve metadata from

Repository

Yes

The Git repository to commit to

Branch

Conditional

The target branch. Required unless Create new branch is enabled

Create new branch

No

When enabled, creates a new branch automatically instead of targeting an existing one

Outputs

  • {{StepName.job_id}} - ID of the commit job

  • {{StepName.commit_hash}} - Git commit hash of the committed metadata

  • {{StepName.branch}} - Branch name where the commit was made

Usage notes

  • Either the Branch or Create new branch must be set. The step will not save without one of them configured.

  • The step polls for job completion and will fail if the job doesn't complete within 15 seconds. For large metadata payloads, ensure org connectivity is stable.

Deploy Package

Deploys committed metadata to a target Salesforce org, running tests and validating quality gates before applying changes.

chevron-rightClick to learn how to set up and customize the Deploy Package stephashtag

Parameters

Field
Required
Description

Name

Yes

Display name for this step in the Automation Builder

Select Connection

Yes

The pipeline connection that governs this deployment

Change ID

Yes

The Change to deploy. Use {{StepName.change_id}} to reference an earlier step

Target Salesforce Org

Yes

The org to deploy the metadata to

Test Level

No

Which tests to run during deployment (see test levels below). Defaults to Run Local Tests

Validation Only

No

When enabled, validates the deployment without applying it. Useful for pre-checks

Test levels

Option
Behavior

No Test Run

Runs no tests. Use only for non-Apex metadata

Run Local Tests

Runs all tests defined locally in the target org (default)

Run Specified Tests

Runs only the tests specified in the deployment package

Run All Tests

Runs every test in the target org. Slowest — blocks the pipeline during execution

Outputs

  • {{StepName.deployment_id}} - ID of the deployment record

  • {{StepName.job_id}} - ID of the deployment job

  • {{StepName.status}} - Deployment result: completed or success

Usage notes

  • Deployments can take several minutes. The step polls for up to 10 minutes before timing out.

  • If the deployment fails, the step surfaces up to five component and test failures with details.

  • Validation Only is useful before a production deployment. Pair it with a manual approval step or Teams notification to review results before committing.

Send Teams Message

Posts a message to a Microsoft Teams channel. Supports template variables so messages can include context from earlier steps.

chevron-rightClick to learn how to set up and customize the Send Teams Message stephashtag

Parameters

Field
Required
Description

Name

Yes

Display name for this step in the Automation Builder

Teams Channel

No

The channel to post to. Defaults to general if left blank

Message

Yes

The message content. Supports template variables from earlier steps

Outputs

  • {{StepName.messageId}} - ID of the sent message

  • {{StepName.timestamp}} - When the message was sent (ISO 8601)

  • {{StepName.channel}} - The channel the message was sent to

Usage notes

  • Template variables make notifications context-aware. For example: Deployment {{Deploy.status}} — commit {{CommitChange.commit_hash}} is live.

  • The Teams integration must be configured in Integrations before this step can be used.

  • This step is non-blocking; it does not delay subsequent steps.

Create Scratch Org

Creates a temporary Salesforce scratch org pre-loaded with metadata from a source org. Scratch orgs expire automatically after a configured number of days.

chevron-rightClick to learn how to set up and customize the Create Scratch Org stephashtag

Parameters

Field
Required
Description

Name

Yes

Display name for this step in the Automation Builder

Dev Hub Org

Yes

The Dev Hub org used to create the scratch org

Source Org

Yes

The org whose metadata is pushed into the new scratch org

Duration

No

How many days the scratch org should live (1–30). Defaults to 7

Alias

No

A custom alias for the scratch org used in Salesforce CLI commands. Auto-generated if left blank

Outputs

  • {{StepName.scratch_org_id}} - ID of the created scratch org

  • {{StepName.username}} - Login username for the scratch org

  • {{StepName.password}} - Login password for the scratch org

  • {{StepName.instance_url}} - API endpoint URL

  • {{StepName.login_url}} - Browser login URL

  • {{StepName.access_token}} - Bearer token for API access

  • {{StepName.alias}} - Alias assigned to the org (use this in a Load Seed Data step)

  • {{StepName.expires_at}} - Expiry timestamp (ISO 8601)

Usage notes

  • Duration cannot be changed after the scratch org is created. Set the duration before running the Automation.

  • The step typically takes 2–5 minutes, depending on the size of the source org's metadata.

  • Use {{StepName.alias}} as the Target Org Alias input in a Load Seed Data step to immediately seed the new org.

Generate Seed Data

Exports data from a Salesforce org as a structured seed file, ready to be loaded into another org via the Load Seed Data step.

chevron-rightClick to learn how to set up and customize the Generate Seed Data stephashtag

Parameters

Field
Required
Description

Name

Yes

Display name for this step in the Automation Builder

Source Org

Yes

The org to export data from

Export Configuration

Yes

A JSON object defining which objects and records to export (SFDMU format — see below)

Export configuration format

The Export Configuration field accepts a JSON object that specifies which Salesforce objects to export and any filter conditions:

Use the where field to limit which records are exported — this is useful for excluding sensitive data or keeping seed files small.

Outputs

  • {{StepName.exportId}} - ID of the export operation

  • {{StepName.exportPath}} - Path to the exported data files (pass this to a Load Seed Data step)

  • {{StepName.exportedObjects}} - An array of object types exported

  • {{StepName.recordCounts}} - Record counts per object (e.g., {Account: 500, Contact: 1200})

Usage notes

  • This step is read-only. It does not modify the source org.

  • Pass {{StepName.exportPath}} as the Seed Data Path in a Load Seed Data step.

  • Large data exports can take several minutes and consume API quota. Use where filters to limit export size.

  • The step has a 10-minute timeout.

Load Seed Data

Imports seed data from a file into a target Salesforce org. Designed to follow a Generate Seed Data step or use a manually prepared seed file.

chevron-rightClick to learn how to set up and customize the Load Seed Data stephashtag

Parameters

Field
Required
Description

Name

Yes

Display name for this step in the Automation Builder

Target Org Alias

Yes

The alias or ID of the org to load data into. Use {{CreateScratchOrg.alias}} to target a scratch org created earlier in the flow

Seed Data Path

Yes

Path to the seed data directory. Use {{GenerateSeedData.exportPath}} to reference data generated earlier in the flow

Outputs

  • {{StepName.importId}} - ID of the import operation

  • {{StepName.importedObjects}} - An array of object types imported

  • {{StepName.recordCounts}} - Record counts per object

  • {{StepName.importStatus}} - Result: completed, success, or partial

Usage notes

  • The most common pattern is to chain Generate Seed Data → Load Seed Data using template variables:

    • Target Org Alias: {{CreateScratchOrg.alias}}

    • Seed Data Path: {{GenerateSeedData.exportPath}}

  • The target org must have the same object schema as the source org for the import to succeed.

  • The step has a 10-minute timeout.

Insert into Supabase

Inserts a record into a Supabase table. Useful for logging automation results, recording deployment history, or updating an external tracking system.

chevron-rightClick to learn how to set up and customize the Insert into Supabase stephashtag

Parameters

Field
Required
Description

Name

Yes

Display name for this step in the Automation Builder

Supabase Connection

Yes

The Supabase integration to use. Configure connections in Integrations

Table Name

Yes

The name of the Supabase table to insert into

Data

Yes

A JSON object representing the row to insert. Supports template variables

Data field format

The Data field accepts a JSON object where keys map to column names in the target table:

Outputs

  • {{StepName.row_id}} - ID of the inserted row

  • {{StepName.inserted_data}} - Echo of the data that was inserted

  • {{StepName.insert_status}} - Result: completed

Usage notes

  • Column names in the Data object must match your Supabase table schema exactly.

  • Template variables from earlier steps make this step useful as an audit log. Record the following in a single row:

    • Change ID

    • Deployment status

    • Commit hash

    • Timestamp

  • The Supabase connection must be configured in Integrations before this step can be used.

Update Jira Ticket

Updates a Jira issue with a new status, a comment, or both. Use this step to keep your Jira board in sync with what's happening in SRE.ai.

chevron-rightClick to learn how to set up and customize the Update Jira Ticket stephashtag

Parameters

Field
Required
Description

Name

Yes

Display name for this step in the Automation Builder

Jira Connection

Yes

The Jira integration to use. Configure connections in Integrations

Issue Key

Yes

The Jira issue to update (e.g., PROJ-123). Supports template variables

Status

No

The status to transition the issue to (e.g., "In Review", "Done")

Comment

No

A comment to add to the issue. Supports template variables from earlier steps

Fields

No

Additional Jira fields to update, as a JSON object

Outputs

  • {{StepName.issueKey}} - Key of the updated Jira issue

  • {{StepName.updatedFields}} - List of fields that were updated

Usage notes

  • At least one of Status, Comment, or Fields should be configured.

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  • Template variables make comments context-aware. For example: Deployment {{Deploy.status}} — commit {{CommitChange.commit_hash}} deployed successfully.

  • The status value must match a valid transition name in your Jira project. If the transition is not available for the issue's current state, the step will fail.

  • The Jira integration must be configured in Integrations before this step can be used.

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